Nationwide Training & User Engagement Program

CRM Masters

clientspictureoneCRM Masters is a national training organisation that provides bespoke training services that focus on Microsoft Dynamics CRM.

CRM Masters had been selected to design and run an engagement program for a national property consultant company. The organisation had implemented Microsoft Dynamics CRM 2013 as they needed to unify their operations, share key client information across their national network of agents and drive real efficiency. The isolated nature of their practices meant that ensuring users were adopting the  new system was a challenge and any training or engagement programs could not be held in a central location.

clientspicture03With this in mind, the experts at CRM Masters created a custom built end-user training and engagement program. The problem was finding an experienced trainer who had both the technical and public speaking skills to deliver it. Thats where Joel came in.

Joel Abbott was enlisted to deliver the program at locations across the UK. Speaking to well over 100 users, the course was delivered to exceptional levels of positive feedback from both the end-users
and the senior management running the program.



Joel received very good feedback from delegates and I would most certainly use him again on future projects.

Feridun Kadir

Owner , CRM Masters

User A – “We just all wanted to say thank you very much from the here for today! It was very helpful, thanks for being so patient with us…..The doughnuts were brilliant as well!”

User B – “The rapport between the trainer (Joel) and our staff was excellent”

Training Attendee's

End User & Regional Management, Client Organisation