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Hi All,

One of the features of Microsoft Dynamics CRM that is often under-utilised is the Knowledge Base functionality. With an ever increasing number of organisations using Microsoft Dynamics CRM for service desks, a good integrated Knowledge Base solution can be a huge benefit. However, as few people use it, few consultants have much experience in setting it up and using it.

For everyones benefit, I have pulled together a very brief overview of the Knowledge Base functions in the video below….

Hope its useful!


Joel Abbott
xRM Consultant (UK) Ltd