One of the features of Microsoft Dynamics CRM that is often under-utilised is the Knowledge Base functionality. With an ever increasing number of organisations using Microsoft Dynamics CRM for service desks, a good integrated Knowledge Base solution can be a huge benefit. However, as few people use it, few consultants have much experience in setting it up and using it.
For everyones benefit, I have pulled together a very brief overview of the Knowledge Base functions in the video below….
Hope its useful!
xRM Consultant (UK) Ltd